PR Solutions has completed another edition of Armatis Customer Experience Index research for Armatis, a leading European outsourcer of call and contact center services. The research focused on the experiences and expectations of Polish consumers in customer service, with particular attention given to the role of bots and automation in contact centers.
The aim of the study was to better understand how customers perceive new technologies used in customer service, in which situations they accept interactions with bots, and which factors influence satisfaction and trust in brands. The research findings provide valuable insights for companies developing modern customer experience strategies.
PR Solutions has been cooperating with Armatis since 2020, delivering research projects and supporting the company’s communication activities in the Polish market.
Armatis is a company originating from France that has been delivering outsourcing solutions for businesses for over 30 years. These include omnichannel customer support, sales, helpdesk services, and other B2C and B2B solutions, provided in more than 20 languages.
Armatis’s offering is distinguished above all by its flexibility, which enables clients to easily and quickly scale customer service and sales teams according to their needs, as well as by the know-how gained from over 30 years of market presence, innovation, and well-established management processes. The company currently employs approximately 10,000 people worldwide, including around 2,000 in Poland.
PR Solutions is a public relations agency with over 20 years of experience in B2B technology communications in Poland, specializing in supporting technology companies with communication strategy, brand positioning, and market presence.